Sunday, December 09, 2012

The mess that is Air Canada

Just wondering if anyone out there knows what part of 'good service' it is that Air Canada does not understand.

Hang on, maybe it would be better to ask if anyone out there knows which (if any) part of 'good service'Air Canada does understand.

That should have it covered.

I know about 'dial a delay' and 'infinite itinerary changes'. Also 'mechanical malaise' and 'lost luggage' (albeit only at second hand in the latter case -- touching wood and hoping not to jinx anything, although the reputation going round suggests it can only be a matter of time.

But there is bound to be more.

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